Shipping policy
Shihara Lab Official Online Shop
[Shopping]
We accept orders at the Shihara Lab online shop.
For instructions on how to place an order, please review the "Purchase Process".
If you are looking for items not available on shiharalab.com or wish to place an order via email, please contact us at online@shiharalab.com.
[Account]
You can make a purchase without creating an account, however, creating an account will save you the trouble of re-entering your information for future purchases. Additionally, by logging in to the website, you can enjoy the following services:
- Order status confirmation
- Introduction of latest products
- Creation of a wishlist to save and share your favorite items
- Subscription to newsletters delivering the latest updates from Shihara Lab
You also have the option to register the information provided during the purchase process simultaneously with your purchase.
[Products]
At our store, we share inventory between our online store and physical stores. While we regularly update our inventory, updates to the online store and physical store inventory do not occur simultaneously. Therefore, even if you place an order online, the item may be sold out at the physical store. In such cases, we apologize for any inconvenience, but we may have to cancel your order.
If a product you ordered is out of stock, we will contact you via the following phone number or email address. At that time, we will provide you with information on the restocking schedule or alternative products, and we appreciate your understanding.
Shihara Lab Email: online@shiharalab.com Phone number: 03-3486-1922
[Product Prices]
In accordance with Shihara Lab's policy of providing stable selling prices that are appropriate for the value of the products in the foreign exchange market, we regularly revise our prices. Please note that depending on the timing of your purchase, the price may differ from what you saw in-store. We announce price revisions in advance on the "News" section, so please check it beforehand.
[Ring Sizes]
Dimensions and size notation for ring sizes vary depending on the brand and country. Please check the "Size Guide" on the product page before placing an order.
Please note that the actual size and wearing sensation may differ depending on the shape and width of the ring. If you have any questions or concerns about choosing the size, please contact us at online@shiharalab.com before placing an order.
[Tax-Free Purchases]
Tax-free sales are not available at the Shihara Lab official online shop. If you wish to make a tax-free purchase, please visit a Shihara Lab store. Please note that you cannot change your online shop purchase to a tax-free purchase at a store.
[Delivery Options]
Delivery or in-store pickup is available.
For delivery, as a safety precaution, delivery to parcel lockers is generally not accepted.
Please note that we may also decline delivery to addresses other than your home, such as hotels or workplaces.
Purchase Process
[Ordering]
You can purchase multiple items in one order. Although each item will be individually packaged, they will be shipped together in one shipping box.
[Confirmation of Order Details]
After we receive your order, we will automatically send you an order confirmation email. If you have set up domain blocking for receiving emails, you may not receive the order confirmation email. If you do not receive it, please contact us at online@shiharalab.com. We kindly ask you to remove the domain blocking setting for "@shiharalab.com".
If you order a ring, our representative will contact you by phone or email to confirm the size. Your order will be confirmed once we have received your confirmation.
[Until Shipment]
After your order is confirmed, we will ship the items within 5 to 7 business days.
*Excluding year-end and New Year holidays, and summer holidays.
Once your order is shipped, we will inform you of the tracking number via email.
[After Shipment]
You can check the delivery status of your order using Kuroneko Yamato's package inquiry system.
For requests regarding date and time of delivery after shipment, please contact Kuroneko Yamato directly.
Kuroneko Yamato package inquiry system: http://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Shipping Information
[Orders from Within Japan]
Items ordered from within Japan will be delivered nationwide free of charge by Yamato Transport.
In the event that items are returned to us due to prolonged absence and cannot be received, please note that we will resend them with shipping charges payable upon delivery.
If you wish to have items ordered from within Japan delivered overseas, please contact us at online@shiharalab.com before or after placing your order.
If you wish to use the service for holding items at a branch office or receiving them at a branch office, please send the details of your desired branch office to online@shiharalab.com.
Delivery destinations are limited to one per order. If you wish to have items delivered to multiple addresses, please place separate orders for each shipping destination.
[Orders from Overseas]
The overseas selling price is in US dollars (USD).
Items ordered from overseas will be delivered by UPS or OCS.
For orders totaling $1,000 USD or less, a flat shipping fee of $60 USD will be charged.
For purchases of items totaling $1,000 USD or more, shipping will be free of charge.
As the shipping carrier varies depending on the delivery destination, please contact us at online@shiharalab.com if you would like to know in advance.
Please note that we do not accept requests for specific shipping carriers.
Any customs duties and consumption taxes incurred upon receipt of your order will be borne by the customer.
The amount of customs duties and consumption taxes varies depending on the country or region, the type of product, the price, the destination, etc.
Additionally, tax rates and conditions for applying customs duties are determined by government policies and laws, and may be subject to change.
If you would like to confirm the taxes related to imported goods in advance, please contact the customs or customs authorities in the country or region of the delivery destination.
Furthermore, when shipping precious metal products, we will arrange the shipment based on the latest information from customs authorities, export-import control authorities, etc.
Please note that there may be cases where we cannot ship precious metal products to certain destinations, depending on the delivery destination. If we are unable to accept your order, we will contact you by email after you place your order.
[Delivery Date and Time]
Due to system constraints, we are unable to specify the delivery date and time when placing an order.
If you have a preferred delivery date and time, please contact us separately via email.
Available time frames: Morning / 2:00 PM - 4:00 PM / 4:00 PM - 6:00 PM / 6:00 PM - 8:00 PM / 7:00 PM - 9:00 PM
*The available time frames may vary depending on the delivery destination.
*Even if you specify the delivery date and time, the delivery may be delayed due to traffic conditions, weather, etc.
*Please note that in some areas such as Okinawa and remote islands, you may not be able to specify the delivery date and time.
Packaging and Enclosures
[Packaging]
All jewelry items are placed in original jewelry boxes or pouches of each brand, and a sales certificate is enclosed.
Regarding the invoice, we have adopted a paperless system for environmental consideration and protection of customer's personal information.
Upon arrival, please confirm your order details in the "Order Confirmation Email" sent from us.
The outer box used for shipping does not have the "Shihara Lab" label.
The sender's information stated on the delivery slip is "Shihara Lab Online Store".
[Gifts]
If you wish to send a gift directly to the recipient, please be sure to enter the purchaser's information in the "Billing" section and the recipient's information in the "Shipping" section.
Invoices or receipts indicating the amount of the ordered items are not included.
Please note that we do not include shoppers (paper bags) or decorations for items purchased as gifts.
If you would like to include a message card, please contact us at online@shiharalab.com after placing your order.
Payment Methods
[Credit Cards]
You can use various credit cards such as VISA, Master, AMEX, JCB, and DINERS.
*Only single payment is accepted.
*For installment payments, please contact your credit card company.
*We do not accept bonus payments.
*If you wish to make a bank transfer, please contact us at online@shiharalab.com.
*If you require a receipt, please contact us at online@shiharalab.com.
*The shipping date is the payment date.
*Only one credit card can be selected per order.
*Please use a credit card in the name of the orderer. If the billing information does not match the registration information with the credit card company, there may be delays in delivery for confirmation of credit card usage.
Cancellation, Exchange, and Return Policy
[Cancellation]
Cancellation after order confirmation is generally not accepted.
Please ensure to thoroughly check the product details and notes before placing an order.
In the event that items are returned due to prolonged absence or refusal to receive them, we may request reimbursement for the actual round-trip shipping costs and packaging materials.
Furthermore, in cases of cancellation or returns initiated by the customer after payment, shipping costs and transaction fees incurred during return shipping may be charged to the customer. Please be aware of this beforehand.
[Return and Exchange]
We do not accept returns or exchanges of ordered items.
Please note that returns are not accepted under the following circumstances:
- The item does not match the image, color on the screen, or does not fit the size.
- The item is returned without prior request for return or exchange.
- Tags, price tags, labels, or accessories are damaged, soiled, or lost.
- The item has been used, altered, processed, laundered, or cleaned.
- The condition of the item upon return significantly differs from its original condition upon delivery (including packaging, box, accessories, and warranty).
- The item has become dirty, scratched, or has absorbed odors (such as from pets, tobacco, perfume, or cosmetics) while in the customer's possession.
- The item was returned with the shipping label directly attached to the jewelry box.
- In other cases where the item is deemed unsuitable for resale.
[Return or Exchange of Defective or Incorrect Items]
[Defective or Incorrect Items]
If the item delivered is defective or incorrect, please contact us at online@shiharalab.com.
We will handle the return or exchange of the item.
Shipping costs for returns will be covered by us.
*If you wish to bring the item to our store, please contact us in advance at online@shiharalab.com.
*Please ensure that communication is made by the original orderer.
If the item can be exchanged with an in-stock item:
Please return the item in the same condition as received.
Once the tracking number for the return shipment is confirmed, we will promptly arrange for the dispatch of the correct item.
If the replacement item is out of stock:
We will check if the item can be ordered from the respective brands and inform you accordingly.
If you cannot wait until the item is available, we will handle the return and refund process.
Please return the item in its original condition as much as possible. Once the return item arrives, we will process the refund promptly.
If your ordered item is unique:
We will provide assistance through repair.
If repair is not possible, we will handle the return and refund process.
[Instructions for Returns]
When returning the item, please return it in the same condition as received.
To prevent accidents or loss during delivery, please pack the item securely.
We recommend using a shipping method with a tracking number.
Please note that we cannot process refunds if the returned item is lost during return shipping. We cannot accept responsibility for this, so please understand.
Detailed information regarding the return address and shipping will be provided by our staff.
[Return Shipping Costs]
If the item delivered is defective or incorrect, we will cover the return shipping costs incurred during the return process.
[Refunds]
Refunds will be processed using the same payment method used for the purchase.
Refunds will be processed once the returned item has been received and inspected.
If the refund is processed through the credit card company, or if the processing spans across billing cycles, please contact your credit card company directly.